Streamrun Privacy Policy

Effective Date: 2025-06-16

At Streamrun Oy, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, and how we use, store, and protect it. We are committed to using your data only to provide and improve our services, nothing more.

1. Information We Collect

We collect only the personal data that is necessary to operate and maintain the Streamrun platform. This includes:

• Account Information – such as your email address and password, required to create and authenticate your account.
• Billing and Payment Information – such as your name, billing address, and partial payment method details (handled securely by our payment processor).
• Technical Data – such as IP address, system logs, browser type, and usage data, used strictly for debugging, performance monitoring, and troubleshooting technical issues.

We do not collect unnecessary personal information, and we do not monitor your stream content unless required for support or legal compliance.

2. How We Use Your Information

Your personal data is used solely for the following purposes:

• To create and manage your account.
• To authenticate your login and authorize access to the platform.
• To process payments and manage billing.
• To deliver the services you request.
• To monitor, diagnose, and fix operational issues.
• To comply with legal obligations.

We do not use your data for advertising, profiling, or reselling. Your content remains your own, and we only process it as needed to operate the service.

3. Data Storage and Security

We use industry-standard technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

• Access to user data is restricted to personnel with a legitimate need.
• Passwords are stored using secure cryptographic hashing.
• Data is encrypted in transit and at rest where applicable.

We retain your data only as long as necessary to fulfill the purposes described in this policy or as required by law.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We only share your data with trusted third-party service providers (sub-processors) necessary to operate Streamrun, or when legally required. For example, to respond to court orders or prevent fraud.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct or update your information.
• Delete your account and associated data (subject to legal retention requirements).
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at team@streamrun.com. We aim to respond to all requests promptly.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or within the platform. Continued use of the service after changes are posted constitutes acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Streamrun Oy team@streamrun.com

8. Sub-processors

To provide our services, we rely on the following third-party service providers:

Hosting Providers

• Microsoft Azure
• Amazon Web Services, Inc.
• UpCloud Ltd
• Hetzner Online GmbH

Payments

• Stripe, Inc.

Email Delivery

• Plus Five Five, Inc.

Analytics (Optional)

• Google Analytics
• Hotjar Ltd.

We use analytics tools to improve the usability and performance of our website, not to track individual users or share identifiable data.