Streamrun Terms of Service

Effective Date: 2025-08-13

These Terms of Service, together with our Privacy Policy, form the entire agreement between Streamrun Oy (“Streamrun”, “we”, “us”, or “our”) and you (“you” or “user”). These Terms govern your use of our websites, services, software, and any other offerings available through streamrun.com (collectively, the “Services”).

1. Definitions

• “Services” means all functionalities provided by Streamrun, including but not limited to video processing, streaming, analytics, account management, and support.
• “User Content” means any data, video, audio, images, text, or other materials that you upload, broadcast, or otherwise make available through the Services.
• “Credits” means any usage-based allowances, either paid or granted for free, which allow access to Streamrun’s services.

2. Acceptance of Terms

By accessing or using the Services, including donating credits or interacting with donation features, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Services. By creating an account or using the Services, you represent and warrant that you meet this requirement and agree that Streamrun may terminate your account without refund if this representation is found to be false. If you are using the Services on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

4. Services Provided “As-Is”

The Services are provided “as-is” and “as-available,” without warranties of any kind. We do not guarantee that the Services will be uninterrupted, error-free, secure, or available at any specific time or location. This explicitly includes no guarantee that streaming servers will be available for all users at all times, and access to such resources may be limited due to capacity constraints, maintenance, technical issues, or prioritization policies. This includes no guarantee that streaming server capacity will be available at all times or that integrations with third-party services will remain unchanged. We may modify or discontinue integrations with third-party services at any time without liability, including where required by law or by third-party providers. We may perform scheduled or unscheduled maintenance, which can affect availability.

To the fullest extent permitted by law, Streamrun disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

5. User Content and Use Restrictions

You are solely responsible for the content you broadcast or upload via the Services, including ensuring that it complies with all applicable laws, regulations, and third-party rights (such as copyright and data protection). You agree not to upload or broadcast content that is illegal, harmful, defamatory, or infringes on the rights of others. Streamrun does not monitor or endorse any User Content and is not liable for it.

Ownership of and licensing for User Content is described in Section 13 (Intellectual Property Rights).

Users are responsible for how they use received credits, including credits obtained via donations. Streamrun does not oversee or guarantee any outcomes related to donation campaigns, incentives, or promises made by users.

If we remove or restrict your content, we will notify you of the reason unless prohibited by law or to prevent ongoing harm. We will process notices of illegal content or activity expeditiously, in line with applicable laws, including the EU Digital Services Act where applicable.

Prohibited Uses

You must not, and must not permit any other party to:

• Use the Services for any illegal, harmful, fraudulent, infringing, or offensive purposes, or to transmit, distribute, store, or display any such content
• Attempt to damage, disable, overburden, impair, or disrupt the Services or any connected network
• Interfere with other customers’ use of the Services.
• Circumvent usage controls, geographical restrictions, or security measures.
• Reverse engineer, decompile, or otherwise attempt to access the source code of any part of the Services, except as permitted by law
• Use automated means (including bots, scrapers, or similar tools) to access the Services without prior written consent.
• Upload any content that contains malware, spyware, viruses, worms, or other harmful code
• Use the Services in violation of applicable laws or regulations

6. Account Security and Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Streamrun immediately of any unauthorized use of your account or other security breach. Streamrun is not liable for any loss or damage arising from your failure to secure your account credentials.

7. Refunds and Credit Expiration

All purchases, including subscription fees, paid credits, and donated credits, are non-refundable, except as required by applicable law. You are responsible for canceling your subscription before the next billing cycle if you no longer wish to use the Services. All credits, whether purchased, donated, or granted for free, expire 12 months from the date of issuance unless otherwise stated at purchase, and any unused credits after expiry are forfeited without refund. Expired credits cannot be restored or refunded.

8. Donations and Credit Transfers

Streamrun allows users to support others by donating Streamrun credits within the platform. Donated credits are transferred to the recipient’s account and can be used to access Streamrun services, subject to the same terms and conditions as purchased credits.

Donations are voluntary and non-refundable. Streamrun does not guarantee any benefits, services, or outcomes in exchange for donations. Once credits are donated, they become the recipient’s property but cannot be withdrawn, refunded, or reversed by either the donor or the recipient, except as required by applicable law.

By donating credits, you agree to these terms and understand that your donation is final.

Recipients of donated credits are solely responsible for any tax obligations, reporting requirements, or legal compliance arising from receiving donations, including but not limited to gift taxes or income taxes as applicable under their local laws. Streamrun does not provide tax advice and recommends consulting a tax professional.

9. Credit Balance, Subscriptions and Account Suspension

To use the Services, you must either maintain a positive credit balance in your account or have an active, paid subscription. You are responsible for ensuring that your account is sufficiently funded or your subscription is paid in full to cover any service usage.

The rates applicable to the Services are available on Streamrun’s website and in the Dashboard when configuring Services. Unless otherwise agreed, we charge for video processing on a per-second basis, storage based on the gigabytes (GB) used per month, and subscriptions on a monthly basis. The actual service fee will be determined based on your use of the Service

Applicable value-added tax (VAT) and other applicable duties and taxes will be added to the prices, unless the prices are specified as “VAT inclusive.” Streamrun may adjust pricing at any time by providing at least thirty (30) days advance notice.

If your credit balance reaches zero or becomes negative, or if your subscription payment fails or remains unpaid, Streamrun reserves the right to suspend your access to the Services without prior notice. While we generally do not interrupt active sessions mid-stream, we reserve the right to do so at our discretion.

If you do not resolve the issue by depositing additional credits or paying the outstanding subscription within a reasonable period (at least fourteen days), Streamrun may consider your account terminated and may permanently delete all associated data.

You remain responsible for any applicable charges (e.g., storage or reserved resources) during any suspension period until the account is fully terminated.

10. Limitation of Liability

To the fullest extent permitted by law, Streamrun shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use or inability to use the Services. This includes, but is not limited to, loss of data, profits, revenue, or business opportunities.

11. No Liability for Third-Party Failures

Streamrun is not responsible for failures, limitations, or disruptions caused by third-party services or providers, including internet service providers, destination platforms (e.g., Twitch, YouTube), content delivery networks, or your own hardware and devices. We may modify or discontinue integrations with such third-party services without liability. Donation or payment issues caused by external payment methods or platforms (e.g., credit card fraud, chargebacks, payment gateway outages) are outside Streamrun’s control.

12. Modifications to Services and Terms

We may modify, suspend, or discontinue any part of the Services at any time, with or without notice. We may also update these Terms periodically. If material changes are made, we will notify users via email or through the Service. Continued use after such changes constitutes your acceptance of the revised Terms.

13. Intellectual Property Rights

All title, ownership, and intellectual property rights in and to the Services, including all software, designs, graphics, interfaces, trade names, trademarks, and any modifications, extensions, customisations, scripts, or other derivative works created by or for Streamrun, are and will remain the exclusive property of Streamrun or its licensors. Any rights not expressly granted to you under these Terms are reserved by Streamrun.

You retain all ownership rights to the content you broadcast or upload via the Services (“User Content”). By using the Services, you grant Streamrun a limited, non-exclusive, worldwide license to process, transmit, and display your User Content solely as necessary to provide the Services to you. Streamrun does not claim ownership of your User Content, and we will not use it for any other purposes beyond what is required to operate and deliver the Services.

You grant Streamrun a royalty-free, worldwide, perpetual, irrevocable, and transferable license to use, modify, distribute, and incorporate into the Services (without obligation to attribute) any suggestions, enhancement requests, recommendations, proposals, corrections, or other feedback you provide relating to the operation or functionality of the Services.

14. Account Suspension and Termination

We reserve the right to suspend or terminate your access to the Services at our discretion, without liability, if we believe you have violated these Terms, applicable laws, or caused harm to the platform, other users, or third parties.

15. Indemnification

You agree to indemnify and hold harmless Streamrun, its affiliates, officers, directors, employees, and agents from any claim, liability, loss, damage, or expense (including legal fees) arising from your use of the Services or violation of these Terms.

16. Copyright Complaints (DMCA or Equivalent)

If you believe your copyrighted work has been used in a way that constitutes copyright infringement, please contact us at team@streamrun.com with a detailed notice. We will respond to valid claims under applicable intellectual property laws.

17. Privacy

We collect, use, and process your data in accordance with our Privacy Policy. Streamrun Oy is the data controller for personal data processed under these Terms. Personal data may be transferred and processed outside of the EEA in accordance with applicable law and subject to appropriate safeguards, such as Standard Contractual Clauses. By using the Services, you consent to our data practices as described therein.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of Finland, without regard to its conflict of law principles.

All disputes arising out of or in connection with these Terms will be resolved by binding arbitration in Finland, conducted in English, by a single arbitrator in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The arbitrator’s decision shall be final and enforceable in any court of competent jurisdiction.

By agreeing to arbitration, you waive the right to go to court or to have a jury trial, except as may be required to enforce an arbitration award or as permitted under applicable law. Nothing in these Terms shall limit or exclude any rights you may have under applicable mandatory consumer protection laws.

20. Force Majeure

Streamrun is not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labor disputes, internet outages, failures of third-party service providers, or other events of force majeure.

19. Contact

For questions regarding these Terms, please contact us at:

Streamrun Oy team@streamrun.com

For EU Digital Services Act purposes, Streamrun Oy designates team@streamrun.com as its single point of contact for authorities and users.