Streamrun Terms of Service

Effective Date: 2025-07-05

These Terms of Service, together with our Privacy Policy, form the entire agreement between Streamrun Oy (“Streamrun”, “we”, “us”, or “our”) and you (“you” or “user”). These Terms govern your use of our websites, services, software, and any other offerings available through streamrun.com (collectively, the “Services”).

1. Definitions

• “Services” means all functionalities provided by Streamrun, including but not limited to video processing, streaming, analytics, account management, and support.
• “User Content” means any data, video, audio, images, text, or other materials that you upload, broadcast, or otherwise make available through the Services.
• “Credits” means any usage-based allowances, either paid or granted for free, which allow access to Streamrun’s services.

2. Acceptance of Terms

By accessing or using the Services, including donating credits or interacting with donation features, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

3. Eligibility

You must be at least 13 years old (or the minimum legal age in your jurisdiction) and capable of entering into binding contracts to use the Services. If you are using the Services on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

4. Services Provided “As-Is”

The Services are provided “as-is” and “as-available,” without warranties of any kind. We do not guarantee that the Services will be uninterrupted, error-free, secure, or available at any specific time or location. To the fullest extent permitted by law, Streamrun disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

5. User Content and Responsibility

You are solely responsible for the content you broadcast or upload via the Services, including ensuring that it complies with all applicable laws, regulations, and third-party rights (such as copyright and data protection). You agree not to upload or broadcast content that is illegal, harmful, defamatory, or infringes on the rights of others. Streamrun does not monitor or endorse any User Content and is not liable for it.

By using the Services, you grant Streamrun a limited, non-exclusive, worldwide license to process, transmit, and display your User Content as necessary to provide the Services to you. Streamrun does not claim ownership of your content, and we do not use it for advertising, marketing, or any other purposes beyond what is required to operate and deliver the Services.

Users are responsible for how they use received credits, including credits obtained via donations. Streamrun does not oversee or guarantee any outcomes related to donation campaigns, incentives, or promises made by users.

6. Refunds and Credit Expiration

All purchases, including subscription fees, paid credits, and donated credits, are non-refundable, except as required by applicable law. You are responsible for canceling your subscription before the next billing cycle if you no longer wish to use the Services.

Non-purchased credits, including any free, compensatory, or promotional credits granted by Streamrun, expire 12 months from the date of issuance unless stated otherwise. Expired credits cannot be restored or refunded.

7. Donations and Credit Transfers

Streamrun allows users to support others by donating Streamrun credits within the platform. Donated credits are transferred to the recipient’s account and can be used to access Streamrun services, subject to the same terms and conditions as purchased credits.

Donations are voluntary and non-refundable. Streamrun does not guarantee any benefits, services, or outcomes in exchange for donations. Once credits are donated, they become the recipient’s property but cannot be withdrawn, refunded, or reversed by either the donor or the recipient, except as required by applicable law.

By donating credits, you agree to these terms and understand that your donation is final.

Recipients of donated credits are solely responsible for any tax obligations, reporting requirements, or legal compliance arising from receiving donations, including but not limited to gift taxes or income taxes as applicable under their local laws. Streamrun does not provide tax advice and recommends consulting a tax professional.

8. Credit Balance, Subscriptions and Account Suspension

To use the Services, you must either maintain a positive credit balance in your account or have an active, paid subscription. You are responsible for ensuring that your account is sufficiently funded or your subscription is paid in full to cover any service usage.

If your credit balance reaches zero or becomes negative, or if your subscription payment fails or remains unpaid, Streamrun reserves the right to suspend your access to the Services without prior notice. While we generally do not interrupt active sessions mid-stream, we reserve the right to do so at our discretion.

If you do not resolve the issue by depositing additional credits or paying the outstanding subscription within a reasonable period (at least fourteen days), Streamrun may consider your account terminated and may permanently delete all associated data.

You remain responsible for any applicable charges (e.g., storage or reserved resources) during any suspension period until the account is fully terminated.

9. Limitation of Liability

To the fullest extent permitted by law, Streamrun shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use or inability to use the Services. This includes, but is not limited to, loss of data, profits, revenue, or business opportunities.

10. No Liability for Third-Party Failures

Streamrun is not responsible for failures, limitations, or disruptions caused by third-party services or providers, including internet service providers, destination platforms (e.g., Twitch, YouTube), content delivery networks, or your own hardware and devices. Donation issues caused by external payment methods or platforms (e.g., credit card fraud, chargebacks) are outside Streamrun’s control.

11. Modifications to Services and Terms

We may modify, suspend, or discontinue any part of the Services at any time, with or without notice. We may also update these Terms periodically. If material changes are made, we will notify users via email or through the Service. Continued use after such changes constitutes your acceptance of the revised Terms.

12. Account Suspension and Termination

We reserve the right to suspend or terminate your access to the Services at our discretion, without liability, if we believe you have violated these Terms, applicable laws, or caused harm to the platform, other users, or third parties.

13. Indemnification

You agree to indemnify and hold harmless Streamrun, its affiliates, officers, directors, employees, and agents from any claim, liability, loss, damage, or expense (including legal fees) arising from your use of the Services or violation of these Terms.

14. Copyright Complaints (DMCA or Equivalent)

If you believe your copyrighted work has been used in a way that constitutes copyright infringement, please contact us at team@streamrun.com with a detailed notice. We will respond to valid claims under applicable intellectual property laws.

15. Privacy

We collect, use, and process your data in accordance with our Privacy Policy. By using the Services, you consent to our data practices as described therein.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Finland, without regard to its conflict of law principles.

All disputes arising out of or in connection with these Terms will be resolved by binding arbitration in Finland, conducted in English, by a single arbitrator in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The arbitrator’s decision shall be final and enforceable in any court of competent jurisdiction.

By agreeing to arbitration, you waive the right to go to court or to have a jury trial, except as may be required to enforce an arbitration award or as permitted under applicable law.

17. Contact

For questions regarding these Terms, please contact us at:

Streamrun Oy team@streamrun.com