Streamrun Terms of Service

Effective Date: 2026-04-15

These Terms of Service, together with our Privacy Policy, form the entire agreement between Streamrun Oy (“Streamrun”, “we”, “us”, or “our”) and you (“you” or “user”). These Terms govern your use of our websites, services, software, and any other offerings available through streamrun.com (collectively, the “Services”).

1. Definitions

• “Services” means all functionalities provided by Streamrun, including but not limited to video processing, streaming, analytics, account management, and support.
• “User Content” means any data, video, audio, images, text, or other materials that you upload, broadcast, or otherwise make available through the Services.
• “Credits” means any usage-based allowances, either paid or granted for free, which allow access to Streamrun’s services.

2. Acceptance of Terms

By accessing or using the Services, including donating credits or interacting with donation features, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Services. The Services are not directed to anyone under the age of 18. By creating an account or using the Services, you represent and warrant that you meet this requirement and agree that Streamrun may terminate your account without refund if this representation is found to be false. If you are using the Services on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has created an account or provided us with personal information, we will promptly delete such information and terminate the associated account. If you believe that a person under 18 has provided personal information to Streamrun, please contact us at team@streamrun.com.

4. Services Provided “As-Is”

The Services are provided “as-is” and “as-available,” without warranties of any kind. We do not guarantee that the Services will be uninterrupted, error-free, secure, or available at any specific time or location. This explicitly includes no guarantee that streaming servers will be available for all users at all times, and access to such resources may be limited due to capacity constraints, maintenance, technical issues, or prioritization policies. This includes no guarantee that streaming server capacity will be available at all times or that integrations with third-party services will remain unchanged. We may modify or discontinue integrations with third-party services at any time without liability, including where required by law or by third-party providers. We may perform scheduled or unscheduled maintenance, which can affect availability.

To the fullest extent permitted by law, Streamrun disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Streamrun provides technical infrastructure services only and does not act as a broadcaster, publisher, content distributor, or media company, and does not assume editorial control over User Content.

5. User Content and Use Restrictions

You are solely responsible for the content you broadcast or upload via the Services, including ensuring that it complies with all applicable laws, regulations, and third-party rights (such as copyright and data protection). You agree not to upload or broadcast content that is illegal, harmful, defamatory, or infringes on the rights of others. Streamrun does not monitor or endorse any User Content and is not liable for it.

Ownership of and licensing for User Content is described in Section 13 (Intellectual Property Rights).

Users are responsible for how they use received credits, including credits obtained via donations. Streamrun does not oversee or guarantee any outcomes related to donation campaigns, incentives, or promises made by users.

If we remove or restrict your content, we will notify you of the reason unless prohibited by law or to prevent ongoing harm. We will process notices of illegal content or activity expeditiously, in line with applicable laws, including the EU Digital Services Act where applicable.

Prohibited Uses

You must not, and must not permit any other party to:

• Use the Services for any illegal, harmful, fraudulent, infringing, or offensive purposes, or to transmit, distribute, store, or display any such content
• Attempt to damage, disable, overburden, impair, or disrupt the Services or any connected network
• Interfere with other customers’ use of the Services.
• Circumvent usage controls, geographical restrictions, or security measures.
• Reverse engineer, decompile, or otherwise attempt to access the source code of any part of the Services, except as permitted by law
• Use automated means (including bots, scrapers, or similar tools) to access the Services without prior written consent.
• Upload any content that contains malware, spyware, viruses, worms, or other harmful code
• Use the Services in violation of applicable laws or regulations

6. Account Security and Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Streamrun immediately of any unauthorized use of your account or other security breach. Streamrun is not liable for any loss or damage arising from your failure to secure your account credentials.

7. Refunds and Credit Expiration

All purchases, including subscription fees, paid credits, and donated credits, are non-refundable, except as required by applicable law. You are responsible for canceling your subscription before the next billing cycle if you no longer wish to use the Services. All credits, whether purchased, donated, or granted for free, expire 12 months from the date of issuance unless otherwise stated at purchase, and any unused credits after expiry are forfeited without refund. Expired credits cannot be restored or refunded.

8. Donations and Credit Transfers

Streamrun allows users to support others by donating Streamrun credits within the platform. Donated credits are transferred to the recipient’s account and can be used to access Streamrun services, subject to the same terms and conditions as purchased credits.

Donations are voluntary and non-refundable. Streamrun does not guarantee any benefits, services, or outcomes in exchange for donations. Once credits are donated, they become the recipient’s property but cannot be withdrawn, refunded, or reversed by either the donor or the recipient, except as required by applicable law.

By donating credits, you agree to these terms and understand that your donation is final.

Recipients of donated credits are solely responsible for any tax obligations, reporting requirements, or legal compliance arising from receiving donations, including but not limited to gift taxes or income taxes as applicable under their local laws. Streamrun does not provide tax advice and recommends consulting a tax professional.

9. Credit Balance, Subscriptions and Account Suspension

To use the Services, you must either maintain a positive credit balance in your account or have an active, paid subscription. You are responsible for ensuring that your account is sufficiently funded or your subscription is paid in full to cover any service usage.

The rates applicable to the Services are available on Streamrun’s website and in the Dashboard when configuring Services. Unless otherwise agreed, we charge for video processing on a per-second basis, storage based on the gigabytes (GB) used per month, and subscriptions on a monthly basis. The actual service fee will be determined based on your use of the Service

Applicable value-added tax (VAT) and other applicable duties and taxes will be added to the prices, unless the prices are specified as “VAT inclusive.” Streamrun may adjust pricing at any time by providing at least thirty (30) days advance notice.

If your credit balance reaches zero or becomes negative, or if your subscription payment fails or remains unpaid, Streamrun reserves the right to suspend your access to the Services without prior notice. While we generally do not interrupt active sessions mid-stream, we reserve the right to do so at our discretion.

If you do not resolve the issue by depositing additional credits or paying the outstanding subscription within a reasonable period (at least fourteen days), Streamrun may consider your account terminated and may permanently delete all associated data.

You remain responsible for any applicable charges (e.g., storage or reserved resources) during any suspension period until the account is fully terminated.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Streamrun shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use or inability to use the Services. Streamrun’s total aggregate liability arising out of or relating to the Services shall not exceed the total amount paid by you to Streamrun during the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of incidental, consequential, or certain other damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

11. No Liability for Third-Party Failures

Streamrun is not responsible for failures, limitations, or disruptions caused by third-party services or providers, including internet service providers, destination platforms (e.g., Twitch, YouTube), content delivery networks, or your own hardware and devices. We may modify or discontinue integrations with such third-party services without liability. Donation or payment issues caused by external payment methods or platforms (e.g., credit card fraud, chargebacks, payment gateway outages) are outside Streamrun’s control.

12. Modifications to Services and Terms

We may modify, suspend, or discontinue any part of the Services at any time, with or without notice. We may also update these Terms periodically. If material changes are made, we will notify users via email or through the Service. Continued use after such changes constitutes your acceptance of the revised Terms.

13. Intellectual Property Rights

All title, ownership, and intellectual property rights in and to the Services, including all software, designs, graphics, interfaces, trade names, trademarks, and any modifications, extensions, customisations, scripts, or other derivative works created by or for Streamrun, are and will remain the exclusive property of Streamrun or its licensors. Any rights not expressly granted to you under these Terms are reserved by Streamrun.

You retain all ownership rights to the content you broadcast or upload via the Services (“User Content”). By using the Services, you grant Streamrun a limited, non-exclusive, worldwide license to process, transmit, and display your User Content solely as necessary to provide the Services to you. Streamrun does not claim ownership of your User Content, and we will not use it for any other purposes beyond what is required to operate and deliver the Services.

You grant Streamrun a royalty-free, worldwide, perpetual, irrevocable, and transferable license to use, modify, distribute, and incorporate into the Services (without obligation to attribute) any suggestions, enhancement requests, recommendations, proposals, corrections, or other feedback you provide relating to the operation or functionality of the Services.

Codec and Patent Licensing

The encoding, transcoding, decoding, or processing of audio and video using the Services may involve technologies subject to third-party patent or other intellectual property rights (including certain audio and video compression formats).

You are solely responsible for obtaining any licenses, permissions, or rights required for your use or distribution of content processed through the Services, including any required patent licenses or royalty payments. Streamrun has no obligation to obtain such licenses on your behalf and disclaims any liability related to your failure to secure necessary rights.

14. Account Suspension and Termination

We reserve the right to suspend or terminate your access to the Services at our discretion, without liability, if we believe you have violated these Terms, applicable laws, or caused harm to the platform, other users, or third parties.

Streamrun maintains a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers of intellectual property rights. We may also disable access to content that is the subject of repeated or flagrant infringement.

15. Indemnification

You agree to indemnify and hold harmless Streamrun, its affiliates, officers, directors, employees, and agents from any claim, liability, loss, damage, or expense (including reasonable legal fees) arising from: (a) your User Content, including any claim that your User Content infringes or misappropriates a third party's intellectual property or other rights; (b) your violation of these Terms or applicable law; (c) your failure to obtain required rights, licenses, or permissions; or (d) your willful misconduct or fraud. This indemnification obligation will survive termination of these Terms and your use of the Services.

16. Copyright Complaints (DMCA)

Streamrun respects the intellectual property rights of others and expects its users to do the same. We respond to notices of alleged copyright infringement that comply with applicable law, including the United States Digital Millennium Copyright Act ("DMCA").

DMCA Notice of Infringement

If you believe that your copyrighted work has been copied or used in a way that constitutes copyright infringement through the Services, please provide our designated agent with a written notice containing the following:

1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the material that is claimed to be infringing and information reasonably sufficient to permit Streamrun to locate the material (e.g., a URL or stream identifier);
4. Your contact information, including your name, address, telephone number, and email address;
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
6. A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on their behalf.

Counter-Notification

If you believe that your content was removed or disabled as a result of a mistake or misidentification, you may submit a counter-notification to our designated agent containing the following:

1. Your physical or electronic signature;
2. Identification of the material that was removed or disabled and the location at which it appeared before it was removed or disabled;
3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal court in your judicial district (or, if you are outside the United States, any judicial district in which Streamrun may be found), and that you will accept service of process from the person who provided the original DMCA notification or an agent of such person.

Upon receipt of a valid counter-notification, Streamrun will forward it to the party who filed the original notice. If the original notifying party does not file a court action within ten (10) business days, Streamrun may restore the removed content.

Repeat Infringers

Streamrun will, in appropriate circumstances, disable and/or terminate the accounts of users who are repeat infringers.

Designated Agent

Streamrun's designated agent for receiving DMCA notices is:

Streamrun Oy Attn: DMCA Agent PL 8, 02611 ESPOO, Finland Phone: +1 848 204 1094 Email: dmca@streamrun.com

For copyright complaints under other applicable laws (including the EU Digital Services Act), please also contact dmca@streamrun.com.

17. Privacy

We collect, use, and process your personal data as described in our Privacy Policy. Streamrun Oy is the data controller for personal data processed under these Terms. Personal data may be transferred and processed outside of the EEA in accordance with applicable law and subject to appropriate safeguards, such as Standard Contractual Clauses. By using the Services, you acknowledge that your data will be processed as described in our Privacy Policy.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information. For details on how we handle your personal information and how to exercise your California privacy rights, please see our Privacy Policy.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of Finland, without regard to its conflict of law principles.

Except where applicable law requires otherwise (including the U.S. federal court jurisdiction requirements of the DMCA counter-notification process described in Section 16), disputes arising out of or in connection with these Terms shall be brought in the competent courts of Finland.

If a dispute involving a user residing in the United States is brought in the United States, or a U.S. court declines to enforce the Finland forum clause, that dispute shall be brought exclusively in the federal or state courts located in the State of Delaware. Both parties consent to personal jurisdiction in Delaware for such proceedings.

Nothing in these Terms shall limit or exclude any rights you may have under applicable mandatory consumer protection laws, including the right to bring claims before a competent court in your country of residence where required by such laws.

19. Export Controls and Sanctions

You represent and warrant that you are not located in, or a resident or national of, any country subject to comprehensive trade sanctions or embargoes by the United States, the European Union, or Finland. You further represent that you are not listed on any government list of prohibited or restricted parties, including the U.S. Treasury Department's Specially Designated Nationals (SDN) List or the U.S. Commerce Department's Entity List. You agree not to use the Services in violation of any applicable export control laws, trade sanctions, or embargo regulations.

20. Force Majeure

Streamrun is not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labor disputes, internet outages, failures of third-party service providers, or other events of force majeure.

21. Electronic Communications

By creating an account or using the Services, you agree to receive electronic communications from Streamrun (e.g., emails, notices posted within the Services). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, including under the U.S. Electronic Signatures in Global and National Commerce (E-SIGN) Act.

22. General Provisions

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

Assignment

Streamrun may assign or transfer these Terms, in whole or in part, without your prior consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. You may not assign or transfer these Terms or any rights or obligations under them without Streamrun's prior written consent.

Waiver

The failure of Streamrun to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Streamrun.

Survival

Sections that by their nature should survive termination of these Terms will survive, including but not limited to: Intellectual Property Rights (Section 13), Indemnification (Section 15), Limitation of Liability (Section 10), Governing Law and Dispute Resolution (Section 18), and this Section 22.

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Streamrun regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

23. Contact

For questions regarding these Terms, please contact us at:

Streamrun Oy team@streamrun.com

For EU Digital Services Act purposes, Streamrun Oy designates team@streamrun.com as its single point of contact for authorities and users.

For DMCA and copyright-related matters, contact dmca@streamrun.com.